28 lines
2.5 KiB
Markdown
28 lines
2.5 KiB
Markdown
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# 02 Process
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## Company structure
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Kartano Tech Oy is organized in seven departments, aiming to provide the best service to each customer. The department organization is arranged in a way the information from customer reach the first departments in charge of initialize the manufacturing process and goes until the product is delivered to the customer.
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### Sales department
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All the Customer Relationship Management, is performed by the Sales Department. This includes: Marketing, Market research, Sales forecast and finally the transaction itself. Sales provide a forecast to purchase department in order to anticipate quotations or even the purchase in case the company management decide to take the risks and purchase raw material before receive an order. When a purchase order is received, a **Work Order** is created and assigned to Manufacturing.
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### Purchase department
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Control the raw material inventory, relationship with suppliers and place the purchase orders
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### Logistics
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Manage the warehouse, receive goods and take care of packaging and shipment of final products to customers.
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### Customer support
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Take care of the customer experience, by organizing installations, trainings and any other customer need during the product life-cycle.
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### Manufacturing
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The production process is divided in three main workshops responsible for the **core** manufacturing of the company products. The PCB workshop, produce the *printed circuit board*. The Metal workshop, produce the device case and internal parts. Both departments supply the produced parts back to warehouse on which the parts become a sub-component. The Assembly workshop, work based on work orders, when all materials are available. When the WO is completed, the product is forward to the Logistics department.
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### Support function
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Company general management and administrative tasks are performed by support functions that report directly to management, this include Finance, HR, Facilities & Maintenance.
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### Research & Development
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The most important asset of the company is the intellectual property of the product, that include the software. As well the capability to develop further the products. The R&D department is responsible for product development as well is integrate in the manufacturing process to assure quality and collect feedback for improvements. Another source of information for R&D is sales and customer service.
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##
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[back HOME](https://code.33co.de/ehofmann/ERP-samk)
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